Momentus Moments
Shipping
Momentus Moments ships orders across South Africa using trusted courier partners.
Processing Time
Orders are processed within 1–2 business days. Custom or engraved trophies may require an additional 2–5 business days for preparation. Will confirm this with you
Delivery Time
Once dispatched, delivery typically takes 2–4 business days depending on the delivery location.
Shipping Costs
Shipping costs are calculated at checkout based on the delivery address and order size. From time to time we may offer promotional free shipping on qualifying orders. Will need to confirm this
Order Cut-off Time
Orders placed before 2pm Monday to Friday will be processed the same day. Orders placed after the cut-off time will be processed on the next business day.
Courier Partners
We work with trusted courier companies such as The Courier Guy and Fastway to ensure safe and reliable delivery.
Tracking
Once your order has been shipped you will receive a tracking number via email so that you can follow your delivery.
Delivery Delays
While we aim to meet all delivery timeframes, delays may occur due to courier schedules, peak seasons, or unforeseen circumstances.
Shipping Questions
If you have any questions regarding shipping please contact us at:
Refund and returns
At Momentus Moments, we take pride in providing quality trophies, awards, and personalised products. If you are not satisfied with your purchase, please review our returns policy below.
Returns Eligibility
To initiate a return, customers must contact us with their order number and reason for the return before sending the item back.
Personalised and Engraved Products
Please note that customised or engraved items cannot be returned or refunded unless the product is defective or an error occurred during production.
Customers are responsible for ensuring that all engraving details and spelling are correct when placing an order.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. We may request photographs of the item to assess the issue.
Refunds
Once a returned product has been received and inspected, we will notify you regarding the approval of your refund.
Approved refunds will be processed through the original payment method used for the purchase. Processing times may vary depending on the payment provider.
Return Shipping
Customers are responsible for the cost of return shipping unless the item received was damaged, defective, or incorrect.
We recommend using a trackable courier service when returning items, as Momentus Moments cannot be responsible for items lost in transit.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Momentus Moments
Email: info@momentusmoments.co.za
Phone: 011 425 2717